All maintenance requests must be submitted to our office in writing with as much information & photographs where possible to help us process your request without delay. We appreciate your patience as we process your maintence request and note, in most cases your maintenance request must first be approved by the landlord before any rectification can take place.
During office hours phone Hive Property on 1300 882 326 to report emergency repair items.The Residential Tenancies Authority defines emergency repairs as repairs for:
If it is outside of office hours & you believe your particular situation is an emergency repair item, please contact the most suitable tradesman as listed in your lease agreement. All other repairs are considered to be routine repairs and you must wait and contact us during working hours. If you call an emergency tradesman out after working hours to attend to non-urgent maintenance you will be invoiced for the works completed as agreed to in your tenancy agreement.
Both tenants and landlords share responsibilities for smoke alarms in their rental properties.
Hive Property cannot guarantee a key will be available from our office for replacement, should you lose your keys or lock yourself out of your premises.
If the tenant wishes for a staff member to attend the property to grant access during office hours, this can be arranged, subject to staff availability, at a cost of $50 + GST, payable on invoice to the tenant. (Office Hours: Monday – Friday; 9:00am to 4:00pm)
If tenant/s lock themselves out of the property outside of office hours (Office Hours: Monday – Friday; 9:00am to 4:00pm): A staff member may attend to grant access, subject to staff availability and the payment of the emergency attendance service cost of $100+ GST. This fee is payable to the attending staff member prior to unlocking the property or via direct deposit to the Hive Property Trust Account details found in your lease agreement.
Hive Property cannot guarantee a representative from our office will be available to attend to a lockout situation & recommend contacting a locksmith at your own cost if required.
Every property is different & we recommend you ask your property manager prior to commencing your lease. Full water consumption costs can be passed onto tenants, if the rental property is individually metered, water efficient, and the tenancy agreement states the tenant must pay for water consumption. If the property is not water efficient the landlord can only pass on excess water consumption costs.
A routine inspection will be completed every three to four months during your tenancy. You will be issued with an entry notice advising a date and a time frame in which a Hive Property representative will enter to complete the inspection. It is not necessary for you to be at home for this inspection to take place as we can use our office set of keys to gain access.
Any change of tenant or additional tenant must submit an application form to our office with all supporting documentation. The application will then be processed and presented to the landlord for their approval. If the change of tenancy is approved, for this to take effect we will require all residents on the lease agreement to attend our office to sign paperwork as required.
If you need to break your lease you must speak to your property manager as soon as possible to help minimise your expenses. If a tenant ends their tenancy agreement early without grounds (also known as a break lease) they are responsible for compensation and/or remaining rent until an end date in the agreement is reached. The tenant must continue to pay rent for the property until another suitable tenant is found and must make payment of all break lease fees/charges outlined in their lease agreement.
Before your bond can be refunded, your rent must be paid up to the lease end date, all outstanding fees & service charges must be paid, and all keys, access key-cards and remote controls must be returned to Hive Property. We will conduct an exit inspection and compare the condition of the property to the entry condition report signed at the start of your tenancy. You will then be contacted regarding the repair of any damages not considered fair wear and tear and any cleaning items you may have missed. If the items are not repaired/premises are not cleaned to the agent’s satisfaction within a reasonable time frame (24 hours) following the final inspection, a professional cleaner will be engaged to clean and the cost will be deducted from the bond. If the agent and tenant agree on the bond to be refunded, Hive Property will prepare the Refund of Rental Bond form to be submitted to the RTA ( typically refunded within 14 days). Please note, if all outstanding funds are paid prior to vacating a full bond refund can be processed by our agency within days of vacating the premises.